Terms of Sale
You may be accessing our Sites from a computer or a mobile device. These Terms govern your use of our Sites and your conduct, regardless of the means of access. You may be using services which Company may introduce from time to time. These Terms shall govern your use of these services. This shopping platform is not for shoppers resident in the European Union.
The Sites are run by Company and all products are sold by and distributed by DKSH Singapore Pte Ltd and/or any other seller authorised by Company from time to time ("Authorised Seller"). We may add additional Sites from time to time as we expand our offerings and these Terms will govern those new sites when added.
The Sites are intended for use by individual consumers who wish to purchase Company products for private consumption and delivered directly to a home, work or alternate destination within the Singapore.
The Sites reserve the right to audit consumer ordering patterns at any time. If the volume and frequency of the individual’s orders indicate that of a reseller or a wholesaler, you may be removed from the ordering system and will be directed to the Retail or Wholesale department to be set up as a direct customer at our sole discretion.
All products ordered through the Sites are manufactured by the Reckitt Benckiser group of companies, will be managed by Authorised Seller according to the Terms. By submitting an order, the consumer will be deemed to have irrevocably accepted these terms and conditions, notwithstanding any additional or different terms, conditions or instructions issued by either party which contradict with these Terms.
- INTELLECTUAL PROPERTY
1.1 You may use the Sites only in the manner permitted by these Terms.
1.2 All intellectual property rights (including, without limitation, copyright, trademarks, patents, design rights, and all other forms of intellectual property rights existing in the world) in the Sites are owned by or licensed to Company and its affiliates. Nothing in these Terms constitutes a transfer of any intellectual property rights.
1.3 Permission is granted to electronically copy and to print the terms or content of the Sites purely for personal use and for the sole purpose of placing an order with the Authorised Seller and/or Company, using the Sites as a shopping resource. Any other use of materials on the Sites including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance without the prior written permission of Company is strictly prohibited.
2.1 To be able to make purchases through our Sites, you will be required to provide us with your personal details. In particular, you will be required to provide us with your name, postal address, e-mail address and/or other contact details as indicated.
2.3 Please note that if you do not provide us with all the information we need, you cannot place or process your order.
2.4 You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer or sell any content, software, products or services contained within, on or via the Sites. You may not use the Sites (and any goods or services purchased on or via the Sites), or any of its content, to further any commercial purpose, including, without limitation, any commercial activity on your own website, auction sites, group buying sites, social media sites or otherwise.
2.5 You agree and undertake that you shall not:
- access or use the Sites for any illegal purpose or in violation on any applicable laws. You agree that you shall access and use the Sites in good faith;
- attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Sites; or
- interfere with another user’s utilization and enjoyment of the Sites.
- PRODUCT INFORMATION
3.1 All material and information relating to products presented by Company on the Sites is intended to be used for personal educational or informational purposes only. The statements made about the products may not been evaluated by any regulator, and the results reported, if any, may not necessarily have the same results on all individuals.
3.2 If any minor uses any products or goods purchased through the Site, it should be only after the parent or legal guardian has discussed the product with the minor.
3.3 The product statements are not intended to diagnose, treat, cure or prevent any condition or disease. References to any products, services, processes or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Company.
3.4 All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions.
3.5 Use of our Sites is not meant to serve as a substitute for professional medical advice; these Sites are solely online stores for nutritional and health products. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Sites before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. Company does not give or intend to give any answers to medical related questions and these Sites do not replace any medical professional or medical resource. Company does not represent itself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on the Sites. If you are in need of medical attention, call emergency services or your physician immediately.
3.6 While we try to provide an accurate description of the products, we do not warrant that the descriptions, information, pricing, promotions or other content available on the Sites is accurate, current or free from error. Company may correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Sites is inaccurate at any time without prior notice, including after you have submitted your order. Authorised Seller will ensure for all the orders processed for through the Sites will have a minimum of 6 months expiration date, unless explicitly stated in the listing page.
3.7 In the event that the product you receive is defective or incorrect, Clause 7 (Returns, Exchanges and Refunds) of these Terms shall apply.
- CONTRACT FORMALISATION
4.1 The information set out in these Terms and the details on the Sites do not constitute an offer for sale, but rather an invitation to treat. Your order constitutes your offer to us to purchase one or more items from us. No contract in respect of any products shall exist between Authorised Seller and you until your order has been accepted by us, evidenced by your receipt of an Order Confirmation e-mail from us. This is irrespective of whether or not funds have been deducted from your account. Please note that if we do not accept your offer or are unable to proceed with the transaction and funds have already been deducted, they will be fully refunded via the payment method used by you.
4.2 If you wish to place on order you are required to add the products you wish to purchase to your bag on the Sites, click on “Secure Checkout” and provide the necessary details (as indicated) to us to submit your order. Once you have done so, you will receive an email from the Authorised Seller and/or Company notifying you of our receipt of your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted.
4.4 Any typographical, clerical or other error or omission in any acceptance, invoice or other document on our part shall be subject to correction without any liability on our part.
- PRICE AND PAYMENT
5.1 Prices shown on the Sites are in Singapore Dollars (SGD) and are inclusive of GST, but do not include any applicable shipping or delivery fees. Delivery fees will be charged where applicable and will be included in the order total upon checkout. Prices or shipping are subject to change effective immediately upon posting of such price changes to the Sites or other form of notification.
5.2 The price of products will be as stipulated at all times on our Sites, except in the case of an obvious error. Although we make every effort to ensure that the prices featured on the website are correct, error may occur. If we discover an error in the price of any of the products that you have ordered, we will notify you as soon as possible and give you the option of confirming your order at the correct price. If Authorised Seller and/or Company is unable to contact you, your order may be cancelled and the amount paid by you will be refunded in full via the original payment method you used.
5.3 Authorised Seller accepts payment for your purchases using a credit card (Visa, Mastercard or American Express), Apple Pay, Google Pay and Shop Pay. Furthermore, credit card payments are subject to verification and authorization by the card issuer. If the issuer does not authorize payment, Authorised Seller and/or Company shall not be liable for any delay or failure to deliver and we will be unable to conclude any Contract with you.
5.4 Orders are not amendable and not cancellable once the payment has been made and/ or Order Confirmation has been issued. Please verify and review these Terms and verify your order details before confirming the order. The Sites orders will be processed and fulfilled by Authorised Seller. All orders normally arrive in 2-4 business days once stocks have been picked and packed. An optional SMS notification may be triggered to your mobile phone on the day of the delivery.
Due to size and packaging, your order could arrive in multiple boxes or shipments.
For further assistance, please send your requests directly through the channels listed on our "Contact Us" page.
6.1 The products displayed on the Sites can be ordered and delivered within Singapore only. Please refer to our FAQs if you need more information on the various delivery options that the Authorised Seller offers.
6.2 Subject to the availability of the products you have ordered, Authorised Seller will endeavour to deliver the order consisting of the product(s) listed in each Shipping Confirmation by the date indicated in the Shipping Confirmation in question or, if no delivery date is specified, in the estimated timeframe indicated when selecting the delivery method.
6.3 Nevertheless, you may occasionally experience delays in delivery for reasons such as a high volume of orders being received during sale periods, holidays or the occurrence of unforeseen circumstances.
6.4 If Authorised Seller is unable to comply with the delivery date for any reason whatsoever, we will inform you and we will give you the option to continue with the purchase and establish a new delivery date. Please note that in any case, our couriers do not deliver on Saturdays (mid-day onwards), Sundays or bank holidays.
6.5 For the purpose of these Terms, a “delivery” shall be understood to have taken place or the order deemed “delivered” as soon as you or a third party indicated by you acquires physical possession of the products, which will be evidenced by the signing of the receipt of the order at your chosen delivery address.
6.6 Authorised Seller does not deliver internationally currently. For further assistance, please submit your queries directly through the channels listed on our "Contact Us" page.
- RETURNS, EXCHANGES AND REFUNDS
7.1 All returns must be done in accordance with the instructions set out in our FAQs.
7.2 Please note that all products sold through the Sites are non-refundable. You are strongly advised to check your products upon receipt of them immediately.
7.3 If you are not around to check the order or you have issues on your order, you can also send your query through our "Contact Us" page within 3 business days from date of receipt.
7.4 Requests to exchange a product must be pre-authorized before the product is returned. Exchanges will only be accepted for full, unopened packages.
- TITLE AND RISK
8.1 Risk of damage to or loss of the products shall pass to you at the time of delivery, or, if you wrongfully fail to take delivery of the products, at the time when the Authorised Seller has tendered delivery of the products.
8.2 Notwithstanding delivery and the passing of risk in the products or any other terms in these Terms, the property in the products shall not pass to you until the Authorised Seller has received in cleared funds and/or cash payment in full.
8.3 Until such time as the property in the products passes to you (and provided the products are still in existence), the Authorised Seller shall be entitled at any time to demand you to deliver the products to the Authorised Seller and in the event of non-compliance, the Authorised Seller reserves its right to take legal action against you for the delivery of the products and also reserves its right to seek damages and all other costs related to the recovery.
- YOUR USE OF CONTENT ON THE SITES
9.1 Company provides the Sites and all other applications and services on the Sites as a forum only. To the fullest extent permitted by law, Company is not and shall not be liable for any statements, representations, or Content provided by its users in any public forum on the Sites. Any Content, if displayed, is displayed for entertainment and informational purposes only.
9.2 To the maximum extent permitted by law, Company will not be liable in any way for any Content, including, but not limited to, for (i) any errors or omissions in any Content; or (ii) any loss or damage (including, without limitation, personal injury or property damage) of any kind incurred as a result of any Content posted, emailed or otherwise transmitted via or to the Sites.
9.4 You agree not to circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict use of any Content or enforce limitations on use of the Site or the Content. You may not interfere with or disrupt the Sites, or servers or networks connected to the Sites, or disobey any requirements, procedures, policies or regulations of networks connected to the Sites, including by using any device, software or routine to bypass robot exclusion headers. Company reserves all rights not expressly granted in and to the Content.
- YOUR CONTENT SUBMISSIONS
10.1 You are solely responsible for all content that you upload, post, email or otherwise transmit via or to the Sites, including the submission of product ratings and reviews and all other data, profile information, documents, text, software, applications, music, sound, photographs, graphics, video, messages, forum postings, comments, questions, answers or other materials (collectively, “Content”). We will not accept Content from you unless you are a registered user of the Sites. By submitting Content to Company, you represent and warrant that:
- you understand you are participating in a public forum and that your Content will be available to all other users of the Sites;
- you are the sole author and owner of the intellectual property and other rights thereto (or have the necessary licenses, rights, consents and permissions to use and authorize Company to use all intellectual property and other rights thereto to enable inclusion and use of the Content in the manner contemplated by the Sites and these Terms;
- all “moral rights” that you may have in such Content have been voluntarily waived by you and you do not require that any Personal Data be used in connection with the Content that you submit, or any derivative works of or upgrades or updates thereto; and
- You understand that your Content may be utilized and distributed by Company in its marketing materials, including but not limited to, on the Sites, in Company emails, on social channels, and in store materials.
10.2 You also represent and warrant that any Content you submit:
- is not false, inaccurate or misleading;
- does not harm minors;
- does not infringe any copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy of any person or entity;
- does not violate any obligations you may have with respect to such Content under any law or under contractual or fiduciary relationships (such as, but not limited to, insider information, proprietary and confidential information learned or disclosed as part of employment relationships or under non-disclosure agreements);
- does not violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
- is not, or would not reasonably be considered to be, unlawful, harmful, defamatory, libellous, vulgar, obscene, invasive of another’s privacy, hateful, racially or religiously biased or offensive, abusive, tortious, threatening or harassing to any individual, partnership or corporation;
- is not submitted for compensation or other consideration from any third party;
- does not include any information that references other websites, addresses, e-mail addresses, contact information or phone numbers;
- will not expose Company to any civil or criminal proceedings in any part of the world;
- may be used by Company for the purposes and in the manner set out in Clause 10.4 and will not require further licenses from, or infringe any intellectual property or other rights of, any third party;
- is not unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation; and
- does not contain any computer viruses, worms or other potentially damaging computer programs or files.
10.3 Company does not endorse any Content or any opinion, recommendation or advice expressed therein, and Company disclaims all liability with respect to the Content.
10.4 For any Content that you submit, you grant Company and its affiliates and related entities a worldwide, perpetual, irrevocable, royalty-free, sub-licensable and transferable right and license to use, reproduce, communicate, distribute, copy, modify, delete in its entirety, edit, adapt, publish, translate, publicly display, publicly perform, use, create derivative works from and/or sell and/or distribute such Content and/or incorporate such Content into any form, medium or technology whether now or hereafter known throughout the world without compensation to you. This license will survive the termination of these Terms and your use of the Sites.
10.5 All Content that you submit is not confidential and may be used at Company’s discretion. Company may or may not pre-screen Content. However, Company and its designees will have the right (but not the obligation) in their discretion to pre-screen, change, condense or delete any Content on the Sites. In particular, Company and its designees will have the right to remove any Content that Company deems, in its discretion, to violate the guidelines it may issue in respect of any particular activity, and/or any other provision of these Terms or is otherwise objectionable.
10.6 Ratings, written comments, questions and answers are generally posted within 2 to 5 business days. However, Company reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Company, are responsible for the contents of any Content you submit. None of the Content that you submit shall be subject to any obligation of confidence on the part of Company, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees.
10.7 You agree that Company may in its sole discretion and without notice remove, withdraw or discard any Content for any reason, including without limitation where Company has determined that any Content has violated or is inconsistent with the Terms.
- YOUR ACCOUNT
11.1 You must be at least 18 years of age to become a registered account holder. You may make a purchase through our Sites without creating an account, however, you may not have access to certain services without a registered account. For more details on account registration, please refer to our FAQs.
11.2 You agree that you shall only submit or provide any information which is accurate and true, and that you will keep the information provided up-to-date. Further, you agree that you shall not misuse the Sites by creating multiple registered accounts.
11.3 On registration for an account at our Site, you will need a password for your account. You are responsible for ensuring your account details including your password remain confidential, current, complete and accurate. You are responsible for all activities that occur under your account and/or password (authorised or not) as if such activities were carried out by you. You shall notify Company immediately if you become aware of or have reason for suspecting that the confidentiality of your account details including your password has been compromised or if there has been any unauthorised use of your account or if your personal information requires updating.
11.5 Company reserves the right to suspend or terminate your account without prior notice for any reason including if these Terms are violated or if it is in Company’s best interests to do so.
- GUIDELINES FOR PROVIDING FEEDBACK
If you wish to share feedback with us about the Sites, our products and services, please contact us directly by visiting https://www.upspring.sg/contact-us. Please do not submit this feedback through a product review. Otherwise, feel free to review as many products as you wish following the guidelines above.
- THIRD PARTY CONTENT AND THIRD PARTY WEBSITES
13.1 Company may provide content of third parties (“Third Party Content”) including links to the social media sites and other third-party websites (collectively, “Third Party Websites”) as a service to those interested in this information. Company does not monitor, approve or have any control over any Third Party Sites or Third Party Content and the inclusion of Third Party Content including the Third Party Websites does not imply any association or relationship between Company and such third party.
13.2 Company does not guarantee, endorse or adopt the accuracy or completeness of any Third Party Content or any Third Party Websites. Company is not responsible for updating or reviewing Third Party Content or Third Party Websites. You use Third Party Content and Third Party Websites at your own risk. You acknowledge and agree that Company is not responsible or liable for any content, advertising, products, or other materials on or available from any Third Party Websites or the availability of any content on the linked sites. You further acknowledge and agree that Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any Third Party Websites.
- MOBILE SERVICES
14.1 Please be aware that when you access the Sites through a mobile device (e.g. via the Company mobile application), your carrier’s normal rates and fees such as text messaging fees or data charges will apply.
- RESERVATION OF RIGHTS
15.1 Company reserves the right to modify, discontinue or disable the Sites or any part of the Sites at any time, either on a permanent or temporary basis.
15.2 Company reserves the right, at any time, without notice and in its discretion, to terminate, suspend or restrict your use of the Sites and to block or prevent your future access to and use of the Sites.
15.3 All provisions of these Terms that expressly survive termination or that by their nature are intended to survive such termination (including disclaimers and limitations of liability, all disclaimers of representations, warranties and conditions, and all statements recognizing Company and third party intellectual property rights) shall survive such termination.
15.4 Company may access, preserve and disclose your account information and Content, including if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to:
- comply with legal process;
- enforce these Terms;
- respond to claims that any Content violates the rights of third parties;
- respond to your requests for customer service or otherwise communicate with you;
- verify and process your personal or payment particulars; or
- protect the rights, property or personal safety of Company (and its employees), its users and the public.
- DISCLAIMER AND LIMITATION OF LIABILITY
16.1 To the extent permitted by law, Company is providing the Sites, their Contents on an as-is basis and makes no representations, conditions or warranties of any kind, express or implied, with respect to the operation of the Sites, the information, content, materials or products, included on the Sites. You should not act on any data or information posted on the Sites without first independently verifying its contents.
16.2 Without prejudice to the generality of Clause 16.1, Company does not make any representation or warranty:
- regarding the accuracy, timeliness, adequacy, commercial value or completeness of all data and/or information contained in the Sites;
- regarding the security of any information transmitted by you or to you through the Sites;
- that Sites will be provided uninterrupted, secure or free from errors or omissions; or
- that the Sites are or will be free from any computer virus, worms or other potentially malicious, destructive or corrupting computer program or file.
16.3 To the extent permitted by law, Company will not be liable for any damages of any kind arising out of or in connection with the use of the Sites. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
16.4 Company will not be liable for any claim arising out of your incorrect or improper use of any or any goods, products or services offered by or purchased through the Sites, including use that does not comply with any product instructions or that would be otherwise unexpected or unreasonable.
16.5 To the maximum extent permitted by law, and subject to applicable consumer protection provisions, Company is not liable for claims arising from your use of non-Company branded products. This will not limit any claim you may have against the product manufacturer under consumer protection laws.
16.6 Notwithstanding anything in these Terms, certain legislation, may impose consumer guarantees or imply warranties or conditions or impose obligations upon Company which cannot be excluded, restricted or modified except to a limited extent. Such legislation may, for example, impose non-excludable guarantees that goods are of acceptable quality or that services will be rendered with due care and skill (with certain remedies available to consumers for certain breaches of such guarantees). To the extent that such legislation applies, these Terms must be read subject to these statutory provisions and nothing in these Terms is intended to alter or restrict the operation of such provisions.
17.1 You agree to defend, indemnify and hold harmless Company (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), from all claims, demands, losses, liabilities, costs, expenses, obligations and damages of every kind, including reasonable legal fees, arising out of:
- your use of and access to the Sites;
- your violation of any term of these Terms;
- a breach of your representations and warranties set forth above regarding Content;
- your violation of any law or the rights of a third party (including, without limitation, any copyright, property or privacy right); or
- any claim that any Content you submitted caused damage to a third party.
This indemnification obligation will survive the termination of these Terms and your use of the Sites.
- FORCE MAJEURE
18.1 Transmissions over the Internet and electronic mail may be subject to interruption, blackout or delays due to internet traffic, or incorrect data transmission due to the public nature of the Internet. We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract when caused by events that are beyond our reasonable control (“Force Majeure Events”).
18.2 Force Majeure Events shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:
- strike, lockout or other forms of protest;
- civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war;
- fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster;
- inability to use trains, ships, aircraft, motorized transport, logistics delivery or other means of transport, public or private;
- inability to use public or private telecommunications systems;
- acts, decrees, legislation, regulations or restrictions of any government or public authority; or
- failure or accident in maritime or river transport, postal transport or other type of transport.
18.3 It shall be understood that our obligations deriving from Contracts are suspended during the period in which a Force Majeure Event remains in effect and we may require an extension of the period to fulfill these obligations.
19.1 The enquiries that you send to us must be sent preferably through our Contact Us. We shall be deemed to have received such enquiry only upon receipt.
19.2 We may send you a response either by e-mail or notifications to the postal address you provided us when placing the order. For email notifications, you shall be deemed to have received the notice on the date of e-mail transmission. For notifications by post, you shall be deemed to have received the notice on the date the notification is posted.
21.1 Company’s failure to enforce these Terms shall not constitute a waiver of these Terms, and such failure shall not affect the right later to enforce these Terms. We would still be entitled to our rights and seek remedies in any other situation where you breach these Terms.
22.1 If at any time any clause or provision of these Terms shall be or shall become illegal, invalid or unenforceable in any respect, it shall be severed or modified to the extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant clause or provision shall be deemed deleted. The legality, validity and enforceability of the remaining provisions of these Terms shall not be affected or impaired by any such modification or severance, and shall continue in force as if such illegal, invalid or unenforceable clause or provision was severed from these Terms.
- ENTIRE AGREEMENT
- RIGHTS OF THIRD PARTIES
24.1 A person or entity who is not a party to these Terms shall have no right under any legislation in any jurisdiction to enforce any of these Terms.
- FRAUD PROTECTION PROGRAM
25.1 As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided or contact you via your e-mail address to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
25.2 Company reserves the right to conduct transaction verification processes, decline or cancel your order, reduce the quantity of your order and/or terminate your account without prior notice if these Terms are violated. You may receive a call back or email from our Customer Service conducting transaction verification related to an order.
- GOVERNING LAW
26.1 These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed in accordance with the laws of the Singapore without giving effect to any principles of conflict of laws.
26.2 You agree that the courts of the Singapore shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or its subject matter or formation.